Responsible for the accurate description of and agreement on deliverables, schedules and metrics.Analyze client’s business model, audit client’s business processes and pay practices and develop an HR Operational account plan to position TriNet’s compliant HR Outsourced solutions in alignment with client’s ongoing strategic business objectives and goals, reviewed and updated periodically (annually for clients with 50+ WSEs).Mobilize resource expertise and capacity to develop and deliver integrated HR Operational solutions.Help shape solutions to fit TriNet’s and clients’ business needs and ensure that they meet desired business results in a timely manner.Represent customer needs to the cross-functional team, communicating clearly and fully.Identify issues that customers want solved and clearly define and communicate to the cross-functional team what the desired business outcomes should be.
Manage a client portfolio with average service fee revenue of $2.4M annually, encompassing clients with 20-75 WSEs.Monitor results of product and solutions impact on customer needs and ensure positive customer overall satisfaction.Act as the internal “voice of the customer’s and “matrix” manages an internal cross-functional team and client contacts to provide solutions, issue resolution and economic delivery of services.The person in this position will also execute the role to become an effective, proactive and responsive account manager and consultant to customers' leadership, including Senior Executives, by influencing, guiding, developing and enabling HR Operational service strategies for the achievement of business objectives. The CSA will be accountable for developing deep knowledge of and business relationships with the assigned customers, and ensure integrated and aligned TriNet services with business objectives. The Client Services Associate (CSA) is responsible for identifying, creating, and managing business relationships to develop solutions which effectively meet customers' requirements through service delivery.
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